OC Connections
Disability support services website
A welcoming, accessible website for a disability support organisation — designed to clearly communicate services, build trust with families, and streamline enquiries.
The Challenge
OC Connections provides vital disability support services, but their online presence didn't reflect the quality of care they deliver. Families navigating the NDIS system are often overwhelmed — the website needed to be a calm, clear entry point that made finding the right support feel straightforward rather than stressful.
Key Metrics
Our Approach
Accessibility Foundation
Every design decision tested against WCAG AAA guidelines — colour contrast, keyboard navigation, and screen reader compatibility.
Warm Visual Identity
Warm green palette and inclusive imagery convey care and community.
Clear Hierarchy
Information hierarchy helps families quickly find the services relevant to them.
Website Screens
Homepage
A calm, clear entry point that organises services by support type, making it easy for families to identify what's relevant.
NDIS Guide
Plain-language guide helping newcomers understand their NDIS options and how OC Connections can support them.
Full Website
Key Features
Service Organisation
Services organised by support type — daily living, community participation, employment, accommodation.
Plain Language
Plain-language descriptions replace jargon, with an NDIS guide section for newcomers.
Streamlined Enquiry
Form captures the right information upfront, reducing back-and-forth for families and the team.
WCAG AAA Compliance
Full accessibility compliance across colour contrast, navigation, and screen reader support.
Results
Enquiries increased 52%, setting a new standard for the organisation's digital presence.
The redesigned site became a genuine asset for OC Connections' outreach. Enquiries increased 52% as families found it easier to understand available services and take the next step. The accessible-first approach set a new standard for the organisation's digital presence, and the reduced bounce rate showed visitors were finding what they needed rather than leaving in frustration.
Interested in working together?
Let's discuss how we can help bring your project to life.